Understanding you, the patient is first and foremost in everything we do. At Specialists on Drummond, our focus is on innovative communication and delivering a patient experience that is second to none.

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Core values that support our patient care model

Streamlining our communication with you

  • Varied communication options including telephone, email, and website
  • Interactive website permitting downloadable forms, checklists and patient information
  • SMS reminders for appointments
  • Remote access patient database allowing us to securely access your records in a number of locations
  • Links to relevant websites

Engagement and Ownership

  • Providing information in many forms, before, during and after the consultation or procedure
  • Offering patient information sheets that answer your questions, written in easy to understand language
  • Engaging you in your diagnosis and treatment options
  • Follow up post procedure
  • Being available to respond to any concerns that you may have


  • A comfortable patient lounge where you are welcomed by our experienced team
  • Your confidentiality and privacy is maintained

Feedback Welcomed

This is your patient experience and we need to know what you think. As a relatively new Practice, we welcome your thoughts and ideas on how we can meet your needs and do what we do better – when it comes to our clinical care and patient service, we continue to strive to be the best.

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We're not around right now. But you can send us an email and we'll get back to you, asap.

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