Understanding you, the patient is first and foremost in everything we do. At Specialists on Drummond, our focus is on innovative communication and delivering a patient experience that is second to none.
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Core values that support our patient care model
Streamlining our communication with you
- Varied communication options including telephone, email, and website
- Interactive website permitting downloadable forms, checklists and patient information
- SMS reminders for appointments
- Remote access patient database allowing us to securely access your records in a number of locations
- Links to relevant websites
Engagement and Ownership
- Providing information in many forms, before, during and after the consultation or procedure
- Offering patient information sheets that answer your questions, written in easy to understand language
- Engaging you in your diagnosis and treatment options
- Follow up post procedure
- Being available to respond to any concerns that you may have
Comfort
- A comfortable patient lounge where you are welcomed by our experienced team
- Your confidentiality and privacy is maintained
Feedback Welcomed
This is your patient experience and we need to know what you think. As a relatively new Practice, we welcome your thoughts and ideas on how we can meet your needs and do what we do better – when it comes to our clinical care and patient service, we continue to strive to be the best.
